IT SUPPORT
What we do saves you money!

Installation and Support:

FileEngine server solutions help businesses increase data availability and organize file sharing to keep operations running smooth. Simply put, our servers can help your business do more with less. Business servers offer many benefits over simple networking. With a centralized server, users and administrators can enjoy many services that were once unavailable to them before:

wiresoft is an all-in-one Security Suite, firewall (hardware, software & managed). In-coming and out-going data traffic is monitored 24/7, while continuously and automatically updating your system. This constant attention ensures your network remains healthy and secure, all the time.

Anti-virus and Internet Security Solutions:

At any given time, thousands of computer viruses, worms and spyware are in circulation on the internet. Millions of users with always-on high-speed internet connections are prime targets for email attacks, identity theft, and malicious hacker programs.

We provided software and hardware solutions to remove and combat continuous attempts by unknown internet predators.

Tough on threats

Easy on you

Managed Services:

Our Managed Services acts as your internal IT department to provide routine computer system maintenance for your existing equipment and includes remote technical support. With Managed Services, we provide a single point of contact and accountability for all hardware, software and computer-related services. Every aspect of your company network, computers and FileEngine & wiresoft is managed through us . If at any time you are not completely satisfied with our Managed Services, you can exit the program with no strings attached. In fact, we'll even help you make the transition. We're confident that you will be delighted with our service.

WHY DO YOU NEED MANAGED SERVICES?

We find that our clients save money by proactively maintaining their computer systems instead of paying us to bring their computers back from a critical situation. Proactive maintenance combined with industry best practices minimizes cost, downtime and keeps employees productive. Managed Services also gives you and your employees direct access to our helpdesk where our technicians solve up to 70% of all technical support issues remotely! Our quick response coupled with a comprehensive maintenance plan will dramatically improve the reliability of your computer systems and reduce your overall investment in computer-related services. If you have 20 computers with Microsoft Windows, Managed Services offers a savings of $40,000 over 3 years. *Reported in Network Computing magazine, 9/2/2004 issue

Our Managed Services was designed with Small Businesses in mind:

Proactive Maintenance - Managed Services utilizes industry-recognized best practices to keep your computers secure and operating at maximum efficiently.

You will receive scheduled reports via email with confirmation of all maintenance performed; problems resolved and recommended actions to prevent future issues.

The most successful companies are those who know what they do best, and then hire outside experts to take care of the rest. By using outsourcing as an overall management strategy, company leaders can focus company resources on the primary business of the organization and move ahead swiftly.

Data Backup and Recovery:

When it comes to protecting valuable computer data, most of us know that we should be making regular backups because a system failure would cause unthinkable hardship. Even with this knowledge, many customers live through each day without a backup for accounting data, databases, digital photos and other important files that are irreplaceable. ITCLEANPRO is focused on providing solutions that help small businesses and home users protect their data without investing a lot of time and energy. For protection and complete recovery of data customers turn to our experts.

Technology Consulting:

Deciding on the right technology solution for home or business can be overwhelming. ITCLEANPRO conducts a rapid, high-value assessment to identify opportunities for lowering expenses and improving computer systems and business processes. We identify residential and small business technology solutions to solve problems and save money. We take the confusion out of computer hardware, software, and networks by providing complete customer solutions.

Troubleshoot and Repair:

Most home and office users don't have time to hassle with bringing a computer to a retail repair shop. Why make customers go through the process of unplugging all the wires, packing the PC up in the car, dropping it off for several days, going back to pick up the PC and attempting to set it all back up again. ITCLEANPRO makes it easy by going directly to the customer's home or office to handle their computer troubleshooting and repair needs. We make it convenient for customers to get their problems solved quickly. In extreme circumstances, we will pick up the PC, repair it in-house, and deliver it back to the customer ready to plug and play. Our repair services include:

Remote Managed Services:

Ever wonder how your competitor keeps their computer systems running smoothly? It's not just about monitoring that only lets you know something is wrong. It's not just about remote access that only lets you react to a problem. It's about a proactive, best-practices approach to keep your computer systems running smoothly. Remote Managed Services is the next evolution in computer systems management. Potential problems are prevented with ITCLEANPRO managed services. Computers stay working and people remain productive. When problems occur, we respond within minutes. Contact us today for a free consultation and network review.

Network Monitoring and Management:

Proactive monitoring is critical to the security, performance, and reliability of any computer network. We will remotely monitor your FileEngine Server and “Wiresoft” firewall to identify and resolve minor issues before they cause business disruption. From hardware and software inventory to network usage and server uptime, ITCLEANPRO provides your business with server monitoring and comprehensive reporting. Don't risk business down-time; call us for a network assessment today!

Remote Data Backup:

Don't let your business data disappear! We offer easy affordable remote data backup services. If something goes wrong, you still have a copy. All data is secured before being backed up for peace of mind. Never miss a backup with our scheduler software. Your data is stored safely at our secure remote backup center, plus and 7 days in on the stored on the FileEngine, along with an onsite data tape. We will even take tapes off site for more protection. We got you cover! It’s our promise.

Computer and Network Security:

No matter how large or small your network is, network security should be your number one concern. All networks are vulnerable to hackers, blended attacks, and malicious programs without solid protection. ITCLEANPRO can determine which products work with your network and computer processes. Our network security experts can review your network and set up multiple levels of security. Our technicians are well versed in security issues and solutions. They will insure that your software is fully updated with the latest security patches, install or test your firewall, and look for possible areas of backdoor access.

Share a single broadband connection with your entire office. ITCLEANPRO offers Internet connection sharing Routers, Switches, and Access Points with advanced security features. Let us help you jump start your business network by connecting local wired and wireless PCs, and remote or traveling users to your office network with secure access

Shared Internet Office Solutions:

Share a single broadband connection with your entire office or the business next door . ITCLEANPRO offers Internet connection sharing the FileEngine, Routers, Switches, and Access Points with advanced security features. Let us help you jump start your business network by connecting local wired and wireless PCs, and remote or traveling users to your office network with secure access. We are all in business together. Let’s save some money, by cost sharing services. Let ITCLEANPRO show you how.

Office Relocation and Setup:

When you move office computers to a new location, the challenge is getting everything installed and working properly. Managing the hardware installation process takes time and planning. We even help customers pack and ship computers and unpack them at the new office. Our technicians can work with you to coordinate a smooth, timely, and affordable on-site installation.

Residential Services:

ITCLEANPRO provides fast, affordable solutions to residential clients. Our certified technicians can provide service direct to your home or residence on the same day you call, including weekends and evenings. Let us take care of all of your computer repair and service needs!

Anti-virus and Internet Security Solutions:

At any given time, thousands of computer viruses, worms and spyware are in circulation on the internet. Millions of users with always-on high-speed internet connections are prime targets for email attacks, identity theft, and malicious hacker programs. We provides software and hardware solutions to remove and combat continuous attempts by unknown internet predators.

Tough on threats

Easy on you

ITCLEANPRO helps customers share internet access through a single wireless router. This saves customers the trouble and expense of running cables throughout their home or office. Wireless networking provides mobile users with laptops and hand-held devices convenient access from any point within range of the router. All computers on a wireless network can share printers, files, graphics and multi-user applications connected anywhere in the home or office. Most wireless routers can be purchased with encryption technology for secure communications. This is an added level of protection to help prevent intruders from accessing the computers on a wireless network.

Data Backup and Recovery:

When it comes to protecting valuable computer data, most of us know that we should be making regular backups because a system failure would cause unthinkable hardship. Even with this knowledge, many customers live through each day without a backup for accounting data, databases, digital photos and other important files that are irreplaceable. ITCLEANPRO is focused on providing solutions that help small businesses and home users protect their data without investing a lot of time and energy. For protection and complete recovery of data customers turn to our experts

High Speed Cable DSL Modem Setup:

There are millions of High speed DSL and Cable internet subscribers throughout the United States. The numbers continue to increase as provider competition drives down monthly costs. Many small office and home office (SOHO) computer users rely on the internet for daily correspondence and business transactions. Often a technician is required to install and resolve equipment connectivity issues. We provide DSL and Cable modem setup with internet access to multiple computers in one location.

 

We are “personalized not franchised”.
ITCLEANPRO (317) 293-0619